At Ozara Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange, subject to the following terms and conditions:
- Eligibility for Returns
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition that you received it. We cannot accept returns or exchanges for used or opened items, except in cases where the item is faulty or defective.
- Faulty or Defective Items
If you receive a faulty or defective item, please contact us within 7 days of receipt of your order. We will arrange for the item to be returned and replaced or refunded, at your discretion.
- Change of Mind Returns
If you change your mind about your purchase, you may return the item within 14 days of receipt for an exchange or refund. Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping.
- Refunds
Refunds will be processed within 7 business days of receipt of the returned item. We will notify you by email once your refund has been processed. Please note that it may take up to 10 business days for the refunded amount to appear in your account, depending on your bank or credit card provider.
- Exchanges
If you would like to exchange an item, please contact us to arrange for the return and exchange. We will ship the new item to you once we receive the returned item.
- Return Address
To return an item, please send it to the following address:
Ozara Beauty
3 Cedar Valley
4 Spitfire Street
Sunninghill
2157
- Refund and Exchange Exclusions
We do not offer refunds or exchanges on sale items, unless the item is faulty or defective. We also do not offer refunds or exchanges on gift cards.
If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact us. Thank you for choosing Ozara Beauty.